Refund Policy

Last updated: May 2026

This policy governs all refund requests for The Cruise Insider's Playbook and its companion guides. Please read in full before requesting a refund. Requests that do not follow the process below may be delayed or denied.

1. Standard 30-day refund window

All purchases are eligible for a standard refund within 30 calendar days of the date of purchase.

To request a standard refund within the 30-day window, email [email protected] with:

1. The email address used at checkout.
2. Your order number, found on your purchase receipt.

Standard refunds are processed within 2 business days of the request. Funds typically appear on your statement within a further 3-10 business days, depending on your bank or card issuer.

2. Post-sailing guarantee

For purchases beyond the 30-day window, a limited post-sailing guarantee is available. This guarantee applies only when all of the following conditions are met:

1. The customer has completed a cruise after the date of purchase.
2. The refund request is submitted within 60 days of the cruise sailing date.
3. The customer has attempted at least three specific recommendations from the book and can document the outcome of each.
4. At least one of the three attempted recommendations did not produce the result described in the book.
5. The customer has not previously requested a refund on any prior purchase.

3. How to submit a post-sailing guarantee request

Post-sailing guarantee requests must be submitted by email to [email protected] with the subject line: Post-Sailing Guarantee Request.

The email must contain all of the following information. Requests with missing or incomplete information will be returned with a request for the missing details before review can begin.

1. Order number — found on your original purchase receipt.
2. Email used at checkout.
3. Cruise line — the operator of the ship you sailed on.
4. Ship name.
5. Sailing date — the embarkation date of your cruise.
6. Three specific recommendations attempted — for each, provide:
   • Which section of the book the recommendation appears in (e.g., "Section 1.2 — Shoulder-season cabin upgrade").
   • When during your cruise you attempted the recommendation.
   • The exact words used or the action taken.
   • The outcome — what happened, what was said in response, and why this did not match the book's description.
7. A statement confirming that the information provided is accurate and that no previous refund has been requested for this purchase.

4. Review timeline

Post-sailing guarantee requests are reviewed within 10 business days of receipt of a complete request. You will receive an acknowledgement email upon submission.

Requests are reviewed individually. We may follow up with clarifying questions before issuing a decision. Refund decisions are at the sole discretion of the seller and are final.

If approved, the refund is issued within 2 business days and typically appears on your statement within a further 3-10 business days, depending on your bank or card issuer.

5. Conditions that disqualify a refund

The following conditions render a refund request ineligible:

• The 30-day standard window has expired and the post-sailing conditions in Section 2 are not met.
• The request is missing required information from Section 3 after one opportunity to provide it.
• The customer has previously received a refund for a different purchase of any product covered by this policy.
• The customer has initiated a chargeback or payment dispute with their card issuer prior to contacting us through this process.
• The cruise sailing date cannot be verified, or the cruise was completed more than 60 days before the request date.
• The attempted recommendations cannot be linked to specific sections of the book.
• Patterns of repeat refund requests across multiple email addresses or accounts are detected.

6. Chargebacks and payment disputes

Customers are asked to use the refund process described above before contacting their card issuer for a chargeback. Chargebacks initiated without first attempting the documented refund process are considered abandonment of the refund process and may be contested through our payment provider's dispute resolution system.

Customers found to have initiated chargebacks while a valid refund process was available will be reported to our payment provider's fraud monitoring system and may be flagged for future transactions.

7. File access after refund

Once a refund is processed, access to files you have already downloaded will not be revoked. However, continued use, distribution, or reference to the materials after refund is governed by the Terms of Service and may constitute a breach of license.

8. Changes to this policy

This policy may be updated periodically. The "last updated" date at the top of this page will reflect any changes. Refund requests are evaluated under the policy in effect at the time of the request.

9. Contact

All refund requests and questions about this policy must be sent to [email protected]. Requests sent through other channels (social media, contact forms, third-party platforms) will not be processed.